We have an exciting opportunity within our Lesson Desk HR Platform for a Training and Development Specialist to work predominantly in a client facing role, taking full accountability for the acquisition of new clients and strategically managing existing client portfolios, which includes the design, development and evaluation of training content and assessments in accordance with the client’s needs.
Grade 12 or equivalent certificate essential
Degree or Diploma in HR / Training and Development will be highly advantageous
Minimum of 5 years HR and / or Training and development experience essential
Sales / account management experience highly advantageous
Show a clear understanding of the content creation process and assessment design
Must have experience working at management and Exco level
Experience working in a fast-paced and high-pressure environment
Intermediate to advanced skills in Microsoft applications
Own reliable transport and willing to travel for business purposes
Excellent communication skills (verbal and written)
Self-motivated with ability to use own initiative
Proven ability to effectively multi-task and prioritise while meeting tough deadlines
Acute attention to detail
Able to generate ideas/solutions
Able to relate to a wide range of people
Able to sell and close deals
Good administrative skills
Excellent planning abilities
The ability to work independently and as part of a team
The ability to solve problems as they arise
Excellent presentation skills
Product / industry knowledge and networking
Account Management of all Lesson Desk Clients and maintain stakeholder relationships
Develop and present satisfactory demos to potential clients
Assist clients with an analysis of their HR and training needs.
Provide clients with assistance on the development and creation of quality content and assessments aligned with their business requirements.
Provide clients with appropriate guidance on the completion of design briefs and ensure design briefs are received timeously.
Assist clients with any ongoing training needs related to the use of the Lesson Desk platform subsequent to the initial training needs evaluation.
Work closely with all stakeholders in the creation of identified training content which includes video scripts, voice over recordings, storyboards and video creation.
Create and maintain suitable generic training content for the Lesson Desk content library.
Ensure that training content conforms to the requirements of the relevant training authorities, clients and / or relevant legislation.
Ensure appropriate quality checks are performed on Lesson Desk content prior to it being released to clients for use.
Ensure clients and / all new users receive appropriate training on the use of the Lesson Desk Platform as well as how to effectively use the reporting tools.
Ad hoc administrative duties related to the position
The Learning and Development Administrator’s primary responsibility is supporting the sales function in all aspects. This includes assisting with the administration with regards to all prospective and existing client portfolios for an HR platform.
Grade 12 or equivalent certificate essential
Minimum 1 years’ experience in a similar role
Valid drivers licence and own reliable transport
Computer literate (Microsoft Word and Excel, e-mail, internet)
Strong communication skills (verbal and written)
Possess excellent command of the English language
Strong analytical and technical skills
Excellent planning and organisational abilities
Ability to cope with pressure and deadlines in a fast-moving environment
Ability to adapt easily to change
Ability to grasp and interpret technical processes and procedures efficiently
Meticulous with strong attention to detail and accuracy
Ability to work in a team, with the willingness to put in extra effort and time when the team is under pressure
Product marketing and industry knowledge
Remain up to date with applicable events in the HR, training and eLearning industry
Assist with arranging attendance at relevant conferences / workshops / roadshows as identified
Attend or participate in relevant conferences / workshops / roadshows alongside the Learning and Development Specialist as and when required
Client demos and POCs
Assist with travel arrangements for all client demos
Ensure that all content is accurately loaded and relevant classes are scheduled on Lesson Desk HO for all client demos
Ensure that the Lesson Desk Demo Host is kept up to date with relevant generic content at all times
Log OTRS tickets for the setup of demo units
Assist the Learning and Development Specialist with drafting all POC documentation
Ensure that all client content is loaded on Lesson Desk HO in accordance with the POC agreement and start date
Assist the Learning and Development Specialist with setting up business proposals within 24 hours of receiving the request
Document all licence agreements and contracts for new clients
Maintaining Lesson Desk stakeholder relationships
Ensure all client issues are resolved within the agreed SLA timeframes
Escalate client issues to the Learning and Development Specialist as and when required
Keep clients up to date with any improvements or updates within Lesson Desk and / or any new content available for use as communicated by the Learning and Development Specialist
Maintain all supplier relationships to ensure deliverables are met, best prices given and a high level of service delivery is maintained.
Maintain all internal relationships by ensuring SLA’s are up to date and expectations are managed
Assist with the facilitation of any internal training delivered through Lesson Desk
Assist with the timeous receival of design briefs from clients for content creation
Assist with administration regarding the Lesson Desk generic content library
Assist content partners with uploading content to Lesson Desk HO as and when required
Load all client content onto Lesson Desk HO before rolling out to new clients
Ensure that the Lesson Desk file server is maintained at all times with all relevant client documentation
Update CRM daily with all client correspondence
Load all leads and prospective clients on CRM
Minute internal and external meetings as and when required
Assist with any travel arrangements and venues pertaining to Lesson Desk
Assist with keeping all Lesson Desk promotional stock levels maintained at all times
Ensure that all clients are quoted and invoiced suitably with regards to Lesson Desk
Communicate with the projects team with regards to logged incidents from clients, this includes logging tickets on JIRA and OTRS
Co-ordinate all product related printing needs
Assist with compiling monthly reporting
Assist the Learning and Development Specialist with any ad hoc administrative tasks as and when required
National travel as and when required