Learning and Development Specialist

We have an exciting opportunity within our Lesson Desk HR Platform for a Training and Development Specialist to work predominantly in a client facing role, taking full accountability for the acquisition of new clients and strategically managing existing client portfolios, which includes the design, development and evaluation of training content and assessments in accordance with the client’s needs.

  • Office: Contermanskloof
  • Closing Date: 2019-07-31 10:02:30
  • Vacancies Available: 2
  • Requirements:

    Grade 12 or equivalent certificate essential

    Degree or Diploma in HR / Training and Development will be highly advantageous

    Minimum of 5 years HR and / or Training and development experience essential

    Sales / account management experience highly advantageous

    Show a clear understanding of the content creation process and assessment design

    Must have experience working at management and Exco level

    Experience working in a fast-paced and high-pressure environment

    Intermediate to advanced skills in Microsoft applications

    Own reliable transport and willing to travel for business purposes

  • Competencies:

    Excellent communication skills (verbal and written)

    Self-motivated with ability to use own initiative

    Proven ability to effectively multi-task and prioritise while meeting tough deadlines

    Acute attention to detail

    Able to generate ideas/solutions

    Able to relate to a wide range of people

    Able to sell and close deals

    Good administrative skills

    Excellent planning abilities

    The ability to work independently and as part of a team

    The ability to solve problems as they arise

    Excellent presentation skills

  • Duties:

    Product / industry knowledge and networking

    Account Management of all Lesson Desk Clients and maintain stakeholder relationships

    Develop and present satisfactory demos to potential clients

    Assist clients with an analysis of their HR and training needs.

    Provide clients with assistance on the development and creation of quality content and assessments aligned with their business requirements.

    Provide clients with appropriate guidance on the completion of design briefs and ensure design briefs are received timeously.

    Assist clients with any ongoing training needs related to the use of the Lesson Desk platform subsequent to the initial training needs evaluation.

    Work closely with all stakeholders in the creation of identified training content which includes video scripts, voice over recordings, storyboards and video creation.

    Create and maintain suitable generic training content for the Lesson Desk content library.

    Ensure that training content conforms to the requirements of the relevant training authorities, clients and / or relevant legislation.

    Ensure appropriate quality checks are performed on Lesson Desk content prior to it being released to clients for use.

    Ensure clients and / all new users receive appropriate training on the use of the Lesson Desk Platform as well as how to effectively use the reporting tools.

    Ad hoc administrative duties related to the position

Learning and Development Administrator

The Learning and Development Administrator’s primary responsibility is supporting the sales function in all aspects. This includes assisting with the administration with regards to all prospective and existing client portfolios for an HR platform.

  • Office: Contermanskloof
  • Closing Date: 2019-07-31 10:14:13
  • Vacancies Available: 2
  • Requirements:

    Grade 12 or equivalent certificate essential

    Minimum 1 years’ experience in a similar role

    Valid drivers licence and own reliable transport

    Computer literate (Microsoft Word and Excel, e-mail, internet)

  • Competencies:

    Strong communication skills (verbal and written)

    Possess excellent command of the English language

    Strong analytical and technical skills

    Excellent planning and organisational abilities

    Ability to cope with pressure and deadlines in a fast-moving environment

    Ability to adapt easily to change

    Ability to grasp and interpret technical processes and procedures efficiently

    Meticulous with strong attention to detail and accuracy

    Ability to work in a team, with the willingness to put in extra effort and time when the team is under pressure

  • Duties:

    Product marketing and industry knowledge

    Remain up to date with applicable events in the HR, training and eLearning industry

    Assist with arranging attendance at relevant conferences / workshops / roadshows as identified

    Attend or participate in relevant conferences / workshops / roadshows alongside the Learning and Development Specialist as and when required

    Client demos and POCs

    Assist with travel arrangements for all client demos

    Ensure that all content is accurately loaded and relevant classes are scheduled on Lesson Desk HO for all client demos

    Ensure that the Lesson Desk Demo Host is kept up to date with relevant generic content at all times

    Log OTRS tickets for the setup of demo units

    Assist the Learning and Development Specialist with drafting all POC documentation

    Ensure that all client content is loaded on Lesson Desk HO in accordance with the POC agreement and start date

    Assist the Learning and Development Specialist with setting up business proposals within 24 hours of receiving the request

    Document all licence agreements and contracts for new clients

    Maintaining Lesson Desk stakeholder relationships

    Ensure all client issues are resolved within the agreed SLA timeframes

    Escalate client issues to the Learning and Development Specialist as and when required

    Keep clients up to date with any improvements or updates within Lesson Desk and / or any new content available for use as communicated by the Learning and Development Specialist

    Maintain all supplier relationships to ensure deliverables are met, best prices given and a high level of service delivery is maintained.

    Maintain all internal relationships by ensuring SLA’s are up to date and expectations are managed

    Assist with the facilitation of any internal training delivered through Lesson Desk

    Training content

    Assist with the timeous receival of design briefs from clients for content creation

    Assist with administration regarding the Lesson Desk generic content library

    Assist content partners with uploading content to Lesson Desk HO as and when required

    Load all client content onto Lesson Desk HO before rolling out to new clients

    Administrative duties

    Ensure that the Lesson Desk file server is maintained at all times with all relevant client documentation

    Update CRM daily with all client correspondence

    Load all leads and prospective clients on CRM

    Minute internal and external meetings as and when required

    Assist with any travel arrangements and venues pertaining to Lesson Desk

    Assist with keeping all Lesson Desk promotional stock levels maintained at all times

    Ensure that all clients are quoted and invoiced suitably with regards to Lesson Desk

    Communicate with the projects team with regards to logged incidents from clients, this includes logging tickets on JIRA and OTRS

    Co-ordinate all product related printing needs

    Assist with compiling monthly reporting

    Assist the Learning and Development Specialist with any ad hoc administrative tasks as and when required

    National travel as and when required